Frequently Asked Questions

Ordering

When do you ship?

We ship FedEx Standard Overnight, Monday through Wednesday, to the contiguous U.S. only.

Do you ship internationally?

No, we currently ship to the contiguous U.S. only.

Will my order be combined into one box?

Yes, all purchases including LPS Corals, Soft Corals, SPS Corals, and Fish may be combined into one shipment to save on shipping costs.

Shipping & Delivery

How will I know when my order ships?

On the day your order ships, you will receive an email with your FedEx tracking number.

Do I need to sign for my package?

No, we do not require a signature for delivery. However, we strongly recommend being home to receive your package and acclimate your animals as soon as possible.

What if my package is delayed due to weather or mechanical issues?

AJ's Aquariums cannot be held responsible for mechanical or weather delays that may cause your FedEx shipment to arrive late.

Live Arrival Guarantee

What is your DOA policy?

In the unlikely event of a DOA (Dead On Arrival), contact us within 2 hours of FedEx's posted delivery time via email with a clear digital photo of the dead coral. Do not dispose of the animal without AJ's authorization, as doing so will void the guarantee. A store credit will be issued towards a future purchase, minus shipping charges.

Do you accept returns?

No, we do not accept returns. Please do not ship any item back to us.

Coral Care

How do I acclimate my new corals?

Please refer to our full Acclimation Guide for step-by-step instructions and recommended tank parameters.

How soon can I dip my new corals?

We recommend waiting 24 hours before dipping, especially SPS corals, to reduce stress and the risk of RTN (rapid tissue necrosis).

Contact

How do I get in touch?

You can reach us via our Contact page or email us directly at sales@ajsaquariums.com.