Shipping & Guarantee Policy
Please read our shipping and guarantee policy before making any purchases.
Shipping
We ship FedEx Standard Overnight, Monday through Wednesday only to avoid corals being held in transit over the weekend in the event of a delay. We ship to all 48 states in the contiguous U.S. Please note that all purchases of Coral and/or Fish may be combined into one shipment to save on shipping costs.
On the day your order ships, you will receive an email containing your FedEx tracking number. We do not require a signature for delivery. We recommend you acclimate your animals, including any corals or other live stock, as soon as the package is dropped off, as the longer they remain in the bag, the more stressed they become. AJ's Aquariums cannot be held responsible for FedEx delays due to weather or mechanical failures which may result in loss not covered under our guarantee. While infrequent, if it does occur, we will work with you to make it right.
Live Arrival Guarantee
In the unlikely event of a DOA (Dead On Arrival), contact us within 2 hours of delivery (FedEx posted time) via email at sales@AJsAquariums.com and include a clear digital photo or video of the dead coral both in the shipping bag and out of the bag. Do not remove the coral from the plug when submitting a DOA claim or the guarantee is void. AJ's Aquariums reserves the right to decline DOA coverage in the event a buyer does not contact us within the specified 2 hour time frame. Please do not dispose of the animal without AJ's authorization; doing so will void the guarantee. After approving the DOA, the buyer will receive a replacement coral with their next shipment or store credit for the livestock towards a future purchase. We do not refund or credit any shipping costs. Once livestock is in your tank, we have no control over the conditions, and no guarantee is implied past delivery. Buyer must receive the item on the FIRST delivery attempt. Do not refuse the shipment if box appears damaged or leaking or guarantee if void. Please contact us if you have any questions or concerns upon delivery, so we can assist you promptly.
We do not accept returns. Do not ship the item back.